PARTIES

If you need to cancel Cancellations can be made up to 48 hours before the booking starts. An admin fee may apply for this service. No refunds are available for same-day cancellations, and partial refunds will be provided for cancellations made within 48 hours. In case of bad weather, our park may not open, and we will notify you via email as soon as possible if this occurs. Bookings can be changed or refunded without admin fee if this happens. Please email website@phoenixcycleworks.co.uk and make sure to include your booking details. Or simply reply to the booking email thread. If we need to cancel Occasionally we may be require to cancel your booking for operational or safety reasons (snow, ice, fallen trees, high winds, heavy rain etc) or staff illness (coaching). If this situation arises you will receive an email about rescheduling your booking or alternatively you can opt to receive a full refund. Please keep an eye on our social media before you set off as we will always put any closures notices on there. We take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check our social media for any cancellation notices before you set off. You can always contact us by sending an email to website@phoenixcycleworks.co.uk or call 01638 552517 within our opening hours. At times if there is no one booked for riding or coaching, Phoenix Cycleworks reserve the right to close.

Absolutely! For first-time visitors, we recommend booking a weekday session when the park is less busy. This will give you a peaceful and relaxed environment to focus on tricky features. Our expert coach will assess your riding ability and work with you to achieve your goals. While some goals might take more than one session to accomplish, our coach will guide you to the best trails where you can practice your skills independently. When you're ready, you can book another session to build on your progress.

Availability Our coach, Bentley, is available for bookings on Mondays, Tuesdays, Wednesdays, Fridays, and Sundays. Duration We offer 1-hour, 2-hour, and 3-hour sessions, which you can easily book via our website.

Yes! We offer group coaching for kids on Sundays click here to find out more. You can also book a private group coaching via our website for up 7 people, if you need to book a coaching session for more than this please email website@phoenixcycleworks.co.uk

Of course! Brink, the on-site bike shop, offers a variety of models to choose from. Please note that they are currently closed on Tuesdays, so hire is not available on that day. Click here to book

Absolutely! Coaching is the most important "equipment" for anyone beginning their mountain biking journey. Our expert coach will teach you fundamental bike skills, including body positioning, cornering, pumping, jumping, and drop techniques. Some of these skills may require more than one session to master. You might also be given "homework" to practice your skills between coaching sessions. It’s important to keep riding regularly to maintain your progression. For first-time visitors, we recommend booking a weekday session when the park is less busy. This will provide a peaceful and relaxed environment to focus on tricky features. We recommend bringing your own bike; however, if you don’t have one, you can hire one from Brink, the on-site bike shop. (click here)

Availability Parties are available any day of the week; however, bike hire is currently not available on Tuesdays, and our party guide is not available on Thursdays and Saturdays. Duration Table Reservation - We book groups in for 3-hour slots; however, these can be longer or shorter—just let us know when booking your party. Party Guide - We can book a custom time slot to suit your party's needs. We charge £45 per hour. For example, if you'd like to book 1.5 hours, the cost would be £67.50. Ride Passes - provide access to the park during our opening hours on the day of the booking. Participants can stay as long as they like. To book a party, please email tam@phoenixcycleworks.co.uk

If you need to cancel Cancellations can be made up to 48 hours before the booking starts. An admin fee may apply for this service. No refunds are available for same-day cancellations, and partial refunds will be provided for cancellations made within 48 hours. In case of bad weather, our park may not open, and we will notify you via email as soon as possible if this occurs. Bookings can be changed or refunded without admin fee if this happens. Please email website@phoenixcycleworks.co.uk and make sure to include your booking details. Or simply reply to the booking email thread. If we need to cancel Occasionally we may be require to cancel your booking for operational or safety reasons (snow, ice, fallen trees, high winds, heavy rain etc) or staff illness (coaching). If this situation arises you will receive an email about rescheduling your booking or alternatively you can opt to receive a full refund. Please keep an eye on our social media before you set off as we will always put any closures notices on there. We take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check our social media for any cancellation notices before you set off. You can always contact us by sending an email to website@phoenixcycleworks.co.uk or call 01638 552517 within our opening hours. At times if there is no one booked for riding or coaching, Phoenix Cycleworks reserve the right to close.

Ride passes Prices are based per child (5-15yrs) £10 which enables access to the park during our opening hours on the day. FREE table reservation We can reserve a table for your party in our sheltered area free of charge. All you need to do is email us to book your party. We can handle your entire party booking via email—get in touch today! Extras (to book separately) Party guidance is a fantastic way to elevate your party to the next level. Our very own ray of sunshine, Bentley, is the best hype man to encourage all the kids to ride, offering expert tips along the way so no one gets left behind. This service is £45 per hour for up to 8* kids, available** on Mondays, Tuesdays, Wednesdays, Fridays, and Sundays. Food is available to order from our on-site cafe, Breadline. Bike & helmet hire is available from Brink and we recommend pre booking this service to avoid disappointment. * We can accommodate up to 14 kids with an additional coach for an extra £45 ** Subject to availability, this service must be booked in advanced!

Please email tam@phoenixcycleworks.co.uk with the following information Your name - Email & phone number - Date for the Booking - Start time - Finish time (for table reservation) - Party guide if needed, preferred time and duration - Number of junior riders (5-15yrs) - Number of adult riders (16+yrs) - Number of under 5s riding - Additional information - Questions -

Arrival We recommend arriving at least 15 minutes before your booking so we can ensure all kids are signed in and waivers are completed for all participants. If you prefer, you can arrive as early as our opening hours. However, we cannot issue tickets to party participants individually; they must all be collected at once by the party organiser. Signing In When you arrive on-site, please come to our kiosk to sign in and collect the wristbands for the participants. Ensure the wristbands are displayed on the handlebars of their bikes, including hire bikes. Please also remove any previous ride pass bands from the handlebars. Table Reservation If we have booked a table for you, a member of our team will show you to it. You are welcome to decorate the area as you like but please ensure it is left clean. During peak times, such as summer holidays, we may need to limit table use to 3 hours per party. If you require more or less time, please let us know when booking. Party Guide If you have booked a party guide, they will meet the group at the reserved table at the time of your session. Please ensure all participants are ready to go at the designated time. We understand that not everything goes to plan—if you need extra time or an earlier start, let us know, and we will discuss options with the coach to accommodate if possible. Food If you have booked food through Breadline, please contact them directly by visiting or calling. Bike Hire To collect bike and helmet hire, please head inside the bike shop, Brink. This process may take longer, so allow an additional 15 minutes per booking.

We ask all new participants to fill out a waiver and to read through and agree to our T's & C's, code of conduct and our kids code of conduct. Please note these are separate to the bike hire documents and must be filled out as well!

Ability Riders can be new to the site and trails, but everyone taking part must be able to ride a bike unassisted and be able to stop, brake, and control the bike in a safe manner. Please ensure you have filled out a waiver for everyone, and that they all know our code of conduct. Supervision Under-16s must be accompanied by an adult (over 18). The adult does not need to ride; they can spectate but must remain on-site at all times. For larger groups, we recommend having additional adults to help supervise the kids. Party Guide Our guide is a British Cycling Level 2 coach with a MIAS qualification for guidance. He has been DBS checked and is fully insured. He is allowed to supervise up to 8 riders at a time; however, during busy periods, we recommend a responsible adult join the session to help keep the group together.

Yes, we love seeing your photos and videos. We ask you are respectful of other riders and please note Phoenix Cycleworks takes no responsibility for any damages to cameras, phones and filming equipment.

Yes, of course! In fact, under-5s ride free when accompanied by a full-paying family member. Otherwise, it's £5 for the whole day, and we have plenty of trails suitable for balance bikes.

Food Please contact Breadline (here) Bike & helmet hire Please follow this link to book them directly through Brink (click here)

Over 75s can ride for free all-day any day at Phoenix Bike Park, however you must check in at the kiosk, fill out a waiver and show us your ID to verify your age.

Absolutely, everyone is welcome at Phoenix Bike Park no matter your age or ability. In fact, under-5s ride free when accompanied by a full-paying family member. Otherwise, it's £5 for the whole day, and we have plenty of trails suitable for balance bikes.

Yes, everyone who plans to ride in our park needs to fill out a waiver. Waivers are renewed annually, so please ensure you have completed one within the last 12 months. Click here to fill it out

Yes, absolutely! You MUST wear a suitable cycling helmet at all times while riding our park. Your helmet does not need to be full face. We always recommend extra protection such as gloves, knee and elbow pads and body armour. If you haven't got a helmet you can hire one from Brink the on site bike shop.

Yes we do! We are proud to offer Kids Club on Sundays, group coaching sessions designed for kids under 16. Find out more We also offer 1-to-1 session for individuals and groups of up to 8 people. Find out more and book

Yes, Yes and Yes! The Bike Park has been built to have something for everyone and we love welcoming beginners to our park. Areas around the site are marked as beginner, intermediate or advanced. Please make yourself aware of the site and what areas are best suited for you depending on your ride ability. Sessions during the weekend at the middle of the day are the busiest so if you would like to come when the site is quieter, we recommend the first sessions of the day or during the week.

Any mountain bike is suitable for our park. However, if you’re used to more rugged and rough terrain, we recommend pumping up your tires more than usual and firming up your suspension to get the most out of your experience. You can also ride the park on a BMX or a fully rigid bike, but you may find that the trails don’t feel as smooth as they look. We have plenty of trails suitable for kids’ bikes, including balance bikes. Basically, you can ride any bike you like. The only bikes we do not recommend are road bikes, gravel bikes, or any bike with curly handlebars due to safety concerns.

Spectators are allowed on site but must watch from the safety areas and are not allowed to walk around the trails. Spectators do not need to purchase a ride pass.

Yes, we do! Our memberships offer unlimited riding for a full year, starting from the day you purchase it until the same date the following year. Not only will you enjoy unlimited riding, but you’ll also get half-price event tickets! Memberships are a fantastic way to save money for frequent visitors and make the perfect gift that keeps on giving all year round! Available from our kiosk or online click here

Summer Car park – 9am – 6pm Trails - 9:30am - 5:45pm Winter Car park – 9am – 4pm Trails - 9:30am - 3:45pm Opening times apply to Phoenix Bike Park only. For up-to-date information about trail and park closures due to weather, please check our social media platforms.

Yes, you can! We accept cash and card payments on the day.

Full day adult pass (16yrs +) - £15 Junior full day (5-15yrs) - £10 Juniors under 5s - £5 (or free if riding with a paying family member on the day) Afternoon pass (junior or adult after 12pm) - £10

Absolutely! You can fill out the waiver at the kiosk and we accept cash and card payments on the day.

Yes, we are able to tailor group events to meet your needs no matter how big or small, head over to our groups page for more info.

Any rider under the age of 16 must be accompanied by an adult over the age of 18. The supervising adult does not need to ride; they just need to stay on-site.

Absolutely, we recommend prebooking this service as they can sell out in peak periods. Bike hire is now managed through Brink the on site bike shop. Click here to book

Yes, the sign-in kiosk is located outside, to the right of the bike shop, Brink. Please display your wristband either on your handlebars or on your wrist. If you have multiple bikes, we ask that you wear it on your wrist. Additionally, please remove any other wristbands from your handlebars to ensure our team can easily check during spot inspections. Don't forget to bring your loyalty card and grab a stamp to earn a FREE RIDE!

Cancellations can be made up to 48 hours before the session starts, or you can reschedule your session on the day if needed. An admin fee may apply for this service. No refunds are available for same-day cancellations, and partial refunds will be provided for cancellations made within 48 hours. In case of bad weather, our park may not open, and we will notify you via email as soon as possible if this occurs. Bookings can be changed or refunded without admin fee if this happens. Please email website@phoenixcycleworks.co.uk and make sure to include your booking details.

Of course, click here to find out more.

We have plenty of trails on our Shop side specially designed for small bikes, perfect for the little rippers!

Occasionally we may be require to cancel your booking for operational or safety reasons (snow, ice, fallen trees, high winds, heavy rain etc) or staff illness (coaching). If this situation arises you will receive an email about rescheduling your booking or alternatively you can opt to receive a full refund. Please keep an eye on our social media before you set off as we will always put any closures notices on there. We take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check our social media for any cancellation notices before you set off. You can always contact us by sending an email to website@phoenixcycleworks.co.uk or call 01638 552517 within our opening hours. At times if there is no one booked for riding or coaching, Phoenix Cycleworks reserve the right to close.

Yes, of course! In fact, under-5s ride free when accompanied by a full-paying family member. Otherwise, it's £5 for the whole day, and we have plenty of trails suitable for balance bikes.

There is ample free parking on-site.

No

Maybe

no

yes

yes

Bentley

yes

yes

yes