Availability Our coach, Bentley, is available for bookings on Mondays, Tuesdays, Wednesdays, Fridays, and Sundays.

Duration We offer 1-hour, 2-hour, and 3-hour sessions, which you can easily book via our website.

We recommend arriving 15-30 minutes before your booking to sign in, get changed, and prepare your bike. Your coaching session includes a full day pass, so you can arrive as early as 9 a.m. if you wish and stay until we close.

Yes! We offer group coaching for kids on Sundays click here to find out more. You can also book a private group coaching via our website for up 7 people, if you need to book a coaching session for more than this please email website@phoenixcycleworks.co.uk

Absolutely! For first-time visitors, we recommend booking a weekday session when the park is less busy. This will give you a peaceful and relaxed environment to focus on tricky features.

Our expert coach will assess your riding ability and work with you to achieve your goals. While some goals might take more than one session to accomplish, our coach will guide you to the best trails where you can practice your skills independently. When you're ready, you can book another session to build on your progress.

Absolutely! Coaching is the most important "equipment" for anyone beginning their mountain biking journey. Our expert coach will teach you fundamental bike skills, including body positioning, cornering, pumping, jumping, and drop techniques. Some of these skills may require more than one session to master.

You might also be given "homework" to practice your skills between coaching sessions. It’s important to keep riding regularly to maintain your progression.

For first-time visitors, we recommend booking a weekday session when the park is less busy. This will provide a peaceful and relaxed environment to focus on tricky features.

We recommend bringing your own bike; however, if you don’t have one, you can hire one from Brink, the on-site bike shop. (click here)

Of course! Brink, the on-site bike shop, offers a variety of models to choose from. Please note that they are currently closed on Tuesdays, so hire is not available on that day.

Click here to book

Unfortunately this is not a service we currently provide.

Unfortunately this is not a service we can provide.

Participants under the age of 16 will need a responsible adult over 18 to stay on-site while they ride. If they choose to stay after the lesson, you'll need to remain on-site as well.

For participants over the age of 16, you can drop them off for their lesson, and they can ride independently afterwards too. However, we recommend staying on-site in case of an emergency.

We require all participants to have an up-to-date waiver completed, including current emergency contact details. Click here to fill it out

You can, of course, have a lesson together; however, we recommend booking two separate lessons or a 2-hour session so the coach can cater to both abilities.

If our coach has availability on the day, we can book a session through the kiosk. However, we cannot guarantee availability on the day, so we recommend booking this service in advance.

If there is availability for the level of class you'd like to book, then yes. Please make sure you book the correct level for your child to get the most out of the class. Learn more here

If you need to cancel

Cancellations can be made up to 48 hours before the booking starts. An admin fee may apply for this service. No refunds are available for same-day cancellations, and partial refunds will be provided for cancellations made within 48 hours. Please email website@phoenixcycleworks.co.uk and make sure to include your booking details. Or simply reply to the booking email thread.

If we need to cancel

Occasionally we may be require to cancel your booking for operational or safety reasons (snow, ice, fallen trees, high winds, heavy rain etc) or staff illness (coaching). If this situation arises you will receive an email about rescheduling your booking or alternatively you can opt to receive a full refund. Please keep an eye on our social media before you set off as we will always put any closures notices on there.

We take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check our social media for any cancellation and closure notices before you set off. You can always contact us by sending an email to website@phoenixcycleworks.co.uk or call 01638 552517 within our opening hours.

At times if there is no one booked for riding or coaching, Phoenix Cycleworks reserve the right to close.

No, unfortunately this is not something we offer.