BOOKING POLICY

CANCELLATION POLICY

ADVANCE BOOKINGS WILL BE CHARGED AT THE TIME YOU MAKE THE BOOKING. YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR BOOKING, PLEASE BRING THIS WITH YOU ON THE DAY. PLEASE CHECK IN AT THE SHOP UPON ARRIVAL. 

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IF WE HAVE TO CANCEL OR CHANGE YOUR BOOKING

OCCASIONALLY, WE MAY BE REQUIRED TO CANCEL A SESSION FOR OPERATIONAL OR SAFETY REASONS (SNOW, ICE, FALLEN TREES, HIGH WINDS, HEAVY RAIN ETC). IF THIS SITUATION ARISES ONE OF THE PHOENIX TEAM WILL BE IN TOUCH TO RESCHEDULE YOUR RIDE TIME.

IF YOU SUSPECT THAT YOUR SESSION MAY BE CANCELLED BEFORE WE HAVE BEEN IN TOUCH, PLEASE GIVE US A CALL AND WE CAN ADVISE. KEEP AN EYE ON OUR WEBSITE AND SOCIAL MEDIA BEFORE SETTING OFF FOR LATEST CLOSURE UPDATES.

PHOENIX BIKE PARK WILL TAKE NO FINANCIAL RESPONSIBILITY FOR ANY OTHER COSTS INCURRED FOR THESE CANCELLATIONS (FOR EXAMPLE TRAVEL OR ACCOMMODATION COSTS). IT IS IMPORTANT THAT THE CONTACT NUMBER AND EMAIL ADDRESS LEFT WHEN BOOKING ARE CORRECT SO WE ARE ABLE TO GET HOLD OF YOU SHOULD WE NEED TO CANCEL.

PLEASE NOTE, RAIN DOES NOT AFFECT OUR SERVICE AND WE WILL NOT CANCEL SESSIONS FOR THIS REASON.

AT TIMES IF THERE IS NO ONE BOOKED FOR RIDING OR TRAINING, PHOENIX BIKE PARK RESERVE THE RIGHT TO CLOSE.

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IF YOU HAVE TO CANCEL OR CHANGE YOUR BOOKING

PLEASE MAKE SURE AND DOUBLE CHECK YOU BOOKING IS CORRECT BEFORE YOU CHECKOUT AS WE DO NOT OFFER REFUNDS OR RESCHEDULE BOOKINGS 

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ADVERSE WEATHER

IN THE EVENT OF EXTREME WEATHER WE MAY BE FORCED TO CLOSE THE PARK FOR SAFETY REASONS.  IT IS IMPORTANT YOU PROVIDE A VALID MOBILE PHONE NUMBER AT THE TIME OF BOOKING AS WE WILL USE THIS TO CONTACT YOU AS SOON AS POSSIBLE IF WE HAVE TO CLOSE THE PARK.

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OTHER INFORMATION​

THE USE OF BBQ'S AND FIRES ARE NOT PERMITTED AT ANY TIME DURING YOUR VISIT TO PHOENIX BIKE PARK.

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THE USE OF DRONES AND AERIAL PHOTOGRAPHY/VIDEOGRAPHY IS STRICTLY PROHIBITED UNLESS ARRANGED WITH PHOENIX BIKE PARK  MANAGEMENT PRIOR TO ARRIVAL.