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BIKE PARK POLICIES
Code of Conduct
Follow the Code to Ensure a Fun and Safe Experience for All Riders:
The safety and enjoyment of all riders are paramount at Phoenix Bike Park. By adhering to the following code, you help create a positive atmosphere for everyone.
We Reserve the Right to Remove or Ban Riders for Breaches of the Conduct & Responsibility Code:
Phoenix Cycleworks maintains the right to remove or permanently ban riders from the park if they breach any part of the conduct or responsibility code outlined here.
Avoid Riding Alone If Possible:
It’s safer and more enjoyable to ride with others. Riding in groups allows for support and help in case of an emergency.
Stay in Control at All Times:
It is your responsibility to stay in control of your bike and avoid crashing into other riders or obstacles on the trails. Ensure that you are riding within your ability.
Be Respectful and Aware of Other Riders' Varying Skill Levels:
There are riders of all abilities at the park. Be considerate and aware of the skill levels of those around you, adjusting your riding to avoid hazards for others.
Do Not Stop on the Trails:
f you need to stop for any reason, always pull off the trail in a safe place to allow others to pass without obstruction. Never push back up a trail.
Respect the Varying Difficulty of the Trails:
Our trails are graded according to difficulty: Beginner, Intermediate, and Advanced. Start on trails suitable for your skill level and avoid trails that exceed your current ability.
Even If You’ve Ridden a Trail Before, Be Careful:
We continuously make improvements to the trails and features, so they may have changed since your last visit. Always be cautious, even on familiar trails.
Trail Conditions Change with the Seasons and Weather:
Mountain biking is an all-weather sport, but you must respect the additional challenges and risks posed by weather conditions such as rain, ice, mud, dust, and wind.
Always Carry a Mobile Phone with an ICE (In Case of Emergency) Number:
Be prepared for emergencies by carrying a phone with an emergency contact number saved.
If a Rider Is Hurt, Do Not Move Them:
Notify Phoenix Bike Park staff immediately by calling 01638 552 517 or call 999 in case of a medical emergency. Close the trail by placing their bike upside down well in advance of the incident to warn others. If the injured person is able to, without assistance, you can ask them to move to a safer and more comfortable place. DO NOT ATTEMPT TO MOVE AN UNCONSCIOUS PERSON. Contact a staff member, and a qualified first aider will be sent to the scene.
Keep Off Closed Trails and Obey All Signs and Warnings:
For your safety, stay off trails that are marked as closed and adhere to all posted signs and warnings. If found disobeying this, we reserve the right to permanently ban the individual for any damages caused.
Stay on Marked Trails Only:
Do not cut switchbacks or modify any trails. Always stick to marked trails to maintain safety and prevent damage to the park.
Only Ride During Opening Hours:
It is an offence to use the trails outside of the park’s official operating hours. Riding after hours is strictly prohibited.
Do Not Ride If Your Ability Is Impaired by Drugs or Alcohol:
Under the influence of drugs or alcohol, your ability to ride safely is compromised. Do not ride if you are impaired.
Be Friendly, Courteous, and Respectful to Fellow Riders:
Treat other riders with kindness and respect. Poor conduct, including aggressive behaviour or disregard for others, will not be tolerated.
Riders 16 Years of Age and Under Must Be Accompanied by a Legal Guardian (Over 18):
Minors must always have an adult guardian (over 18) with them on the trails. This ensures supervision and safety at all times. Please read the Under 16's Code of Conduct
All Riders MUST SIGN IN on Arrival and Display a Valid Band on Their Handlebars or Wrist at All Times:
Ensure that your rider band is visible on your handlebars at all times. Expired bands must be removed and replaced with a valid one.
Help Maintain the Bike Park:
If you spot any issues with the trails or facilities, report them to the staff. Help us keep the park safe and well-maintained.
Know Your Limits:
Mountain biking is a physically demanding sport. Always know your limits and do not attempt trails or features beyond your skill level. Progress at your own pace to ensure a safe and enjoyable experience.
By following these guidelines, you help make Phoenix Bike Park a safer and more enjoyable place for everyone. We thank you for your cooperation!
WAIVER Terms and Conditions
Acknowledgment of Risk:
I acknowledge that mountain biking is an inherently dangerous activity. It involves substantial obstacles and can be physically demanding. I understand that there is a significant risk of injury, including severe injuries or even death, when participating in these activities. By riding at Phoenix Bike Park, I accept these risks and acknowledge that I am participating voluntarily and at my own risk.
Responsibility:
I assume full responsibility for any injury, death, or property damage that may result from my participation. I also accept responsibility for ensuring my physical ability and skill level are adequate for the activities I choose to participate in and the equipment I use.
Compliance with Standards:
I understand that failure to comply with the park’s standards, rules, or safety guidelines may result in the temporary or permanent loss of facility access.
Rider Skill Levels:
The trails at Phoenix Bike Park are graded based on skill level. All riders are required to read and understand the Phoenix Bike Park Rider Code of Conduct and to ride only within their capabilities.
Trail Conditions:
Always perform a trial ride on any trail before fully committing to it. Trail conditions can change due to weather, erosion, and ongoing improvements. Do not assume that trails will be the same each time you visit.
Pro Trails:
Pro-level trails are designed for experienced riders or those with equivalent skills. If you are unable to ride the trail as intended, it is critical for your safety and the safety of others that you refrain from attempting it.
Supervision of Minors:
Children aged 15 and under must always be supervised by a parent or guardian aged 18 or over. All riders under 16 must have a waiver signed by a parent or guardian before riding.
Safety Equipment:
HELMETS are mandatory when riding at Phoenix Cycleworks. Your helmet must meet the minimum standard of EN1078, be no older than three years, and be in good condition with a proper fit. We strongly recommend using a full-face helmet for added protection, along with gloves, eye protection, and body armour.
Bike Maintenance:
It is your responsibility to ensure your bike is well-maintained and safe to ride.
Prohibited Equipment:
Fixed child carriers, such as shotgun seats, rear rack seats, or tag-a-long devices, are not permitted on the trails.
E-Bikes:
E-bikes are welcome but must be electrically assisted pedal cycles. The motor must not propel the bike beyond 15.5 mph, and bikes with throttle assist are not allowed.
Medical Assistance:
In the event of an accident or emergency, I give permission for medical assistance to be administered to me and any minors for whom I am completing this declaration.
Parking and Belongings:
All vehicles parked at Phoenix Cycleworks are done so at the owner's risk. The park is not responsible for any unattended personal belongings. Riders should keep their belongings with them at all times.
Substance Abuse:
Drugs are strictly prohibited at Phoenix Cycleworks. Anyone found under the influence of drugs will be removed from the premises. Alcohol may be consumed only if purchased from our licensed bar; however, riding under the influence of alcohol is strictly prohibited, and violators will be asked to leave the park.
Zero Tolerance for Bullying:
Phoenix Cycleworks has a strict zero-tolerance policy regarding bullying, harassment, or any form of inappropriate behaviour. This includes verbal, physical, or emotional abuse directed at any participant, staff, or visitors. Any individual found engaging in bullying behaviour will be immediately removed from the park and banned from returning. We are committed to providing a safe and respectful environment for all riders and staff.
Liability Waiver:
I hereby waive, release, hold harmless, and discharge Phoenix Cycleworks, its employees, coaches, volunteers, and agents from any liability, demands, claims, or causes of action arising from property loss, damage, bodily injury, or death resulting from my participation.
Responsibility for Safety:
Mountain biking is an extreme sport. I am solely responsible for my safety while riding on the trails. Phoenix Cycleworks will not accept any responsibility for injuries or damage to bikes that may occur at any time during my use of the trails.
Refund Policy:
Refunds will not be issued for bike damage, personal injury, change of decision, or weather conditions.
Cancellations:
If you need to cancel
Cancellations can be made up to 48 hours before the booking starts. An admin fee may apply for this service. No refunds are available for same-day cancellations, and partial refunds will be provided for cancellations made within 48 hours. Please email website@phoenixcycleworks.co.uk and make sure to include your booking details. Or simply reply to the booking email thread.
If we need to cancel
Occasionally we may be require to cancel your booking for operational or safety reasons (snow, ice, fallen trees, high winds, heavy rain etc) or staff illness (coaching). If this situation arises you will receive an email about rescheduling your booking or alternatively you can opt to receive a full refund. Please keep an eye on our social media before you set off as we will always put any closures notices on there.
We take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check our social media for any cancellation and closure notices before you set off. You can always contact us by sending an email to website@phoenixcycleworks.co.uk or call 01638 552517 within our opening hours.
At times if there is no one booked for riding or coaching, Phoenix Cycleworks reserve the right to close.
Code of Conduct:
By purchasing a ticket or pass to use Phoenix Cycleworks’ facilities, including for special events, late-night rides, and festivals, I agree to abide by the Phoenix Cycleworks Rider Code of Conduct. Failure to do so may result in removal from the premises. Phoenix Cycleworks reserves the right to ask any participant to leave if their conduct is deemed inappropriate.
By purchasing a ticket or pass, I confirm that I have read and understood these terms and conditions.
Phoenix Cycleworks Ltd.
Bury Road,
Newmarket,
CB8 7PZ
Phone: 01638 552517