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Everything you Need to Know Before Visiting Phoenix Cycleworks

What bike can I bring to your bike park?

We recommend the use of appropriately sized, modern bikes with good-quality hydraulic disc brakes in the park. E-Bikes are permitted but throttle-actuated e-bikes are not. Before heading down to Phoenix, always inspect your bike to make sure you inspect your bike frame for cracks, damage or dented areas. It’s vital to ensure you have sufficient brake pads to stop your bike; two working brakes are mandatory at Phoenix Cycleworks and we highly recommend disc brakes for improved control. Front and rear axles (quick release or bolt-through type) should be tight, tyres should be in good condition with plenty of tread and no cuts or abrasions. Your handlebar and handle grips must be tight and unable to spin and the seat and seat post need to be fastened securely. The bike’s suspension should be in good working order with no leaks or loose parts. I think there is something up with my bike. Do you do repairs?

We have our in-house workshop and offer a range of repairs and services. Just come and speak to the team and they will be able to inspect your bike and get it booked for you. Find out more.

What safety gear do I need to wear? Helmets are mandatory at Phoenix Cycleworks and you will not be allowed to ride without one. All of our hire bikes come with helmet hire but we also advise wearing weather-appropriate clothing and gloves, eye protection and body armour are also highly recommended

Are kids welcome?

Absolutely, all ages are welcome at Phoenix Cycleworks, if it’s your first or 500th visit we can’t wait for you to come along. We have areas on site suited for all abilities. We have a kids pump track which is ideal for young children new to riding or on balance bikes. We have balance bikes available to hire too. We then have a range of sign-posted bike trails with varying degrees of difficulty ranging from beginner through to advanced. Make sure you ride to your ability to reduce the chance of an injury and work to build through the different levels. We also offer a range of coaching sessions for kids wanting to learn and build on their ride skills. Under 16s riding must be accompanied by an adult over the age of 18 at all times – LINK TO COACHING

Can I ride in all weather?

We aim to stay open all year round, however, there are occasions when we have to close due to severe weather including heavy rain, snow, thunderstorms etc. If you have a booking and we have to cancel, we will be in touch to reschedule your ride session. We always recommended keeping an eye on our website and social media (@phoenixcycleworks) as we always have the latest information on any closures there.

How fit do I need to be? You don’t need to be a pro-athlete, however, a healthy level of fitness is required to be able to safely handle and manoeuvre a bike around the trails.

Can non-riders come along?

Absolutely, if you don’t fancy riding or just want to spectate then you are more than welcome. We just ask that you stay on the marked paths and walkways and don’t walk or wait on the bike trails

Is there parking?

Yes, there is ample free parking on-site plus overflow for when we hold events on-site

Do you have a café on-site?

We have an outside café that is currently open Friday, Saturday and Sunday and during school holidays. We also have our Tipi Bar that is open during night ride sessions and events we hold

Do you sell bikes?

Yes, we have our shop and stock a wide range of bikes, parts and apparel – we also have a selection available online too here.


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