CAUTION

 

MOUNTAIN BIKING IS A POTENTIALLY HAZARDOUS ACTIVITY CARRYING A SIGNIFICANT RISK OF INJURY INCLUDING DEATH. IT SHOULD ONLY BE UNDERTAKEN WITH A FULL UNDERSTANDING OF ALL INHERENT RISKS.

 
 
 

BIKE & EQUIPMENT CHECKLIST

 

THE TRAILS AT PHOENIX BIKE PARK ARE CHALLENGING AND DEMANDING ON BOTH BIKE AND BODY.

 

WE RECOMMEND THE USE OF APPROPRIATELY SIZED, MODERN BIKES WITH GOOD QUALITY HYDRAULIC DISK BRAKES IN THE PARK. E-BIKES ARE PERMITTED BUT THROTTLE ACTUATED E-BIKES ARE NOT.

 

BEFORE RIDING ALWAYS INSPECT YOUR EQUIPMENT OR HAVE IT CHECKED BY A QUALIFIED BIKE MECHANIC AND CHECK FOR ANY DAMAGE AFTER EACH RUN, ESPECIALLY AFTER A CRASH HOWEVER MINOR.

 

HELMETS ARE MANDATORY, ENSURE THAT YOUR HELMET IS IN GOOD SHAPE AND PROPERLY ADJUSTED. GLOVES, EYE PROTECTION AND BODY ARMOUR ARE ALSO HIGHLY RECOMMENDED.

 

INSPECT BIKE FRAME FOR CRACKS, DAMAGED OR DENTED AREAS.

 

ENSURE YOU HAVE SUFFICIENT BRAKE PADS TO STOP YOUR BIKE; TWO WORKING BRAKES ARE MANDATORY AND WE HIGHLY RECOMMEND DISC BRAKES FOR IMPROVED CONTROL.

 

FRONT AND REAR AXLES (QUICK RELEASE OR BOLT THROUGH TYPE) SHOULD BE TIGHT.

 

HEADSET AND STEM MUST BE SECURE WITH NO LOOSENESS OR PLAY.

 

CHECK THAT YOUR TYRES ARE IN GOOD CONDITION WITH PLENTY OF TREAD WITH NO CUTS OR ABRASIONS IN THE SIDEWALL AND THAT RIMS SHOW NO CRACKS OR SIGNS OF WEAKNESS AND ALL SPOKES ARE TIGHT AND INTACT.

 

HANDLEBAR AND HANDLEBAR GRIPS MUST BE TIGHT AND UNABLE TO SPIN.

 

SEAT AND SEATPOST NEED TO BE FASTENED SECURELY.

 

SUSPENSION SHOULD BE IN GOOD WORKING ORDER WITH NO LEAKS OR LOOSE PARTS.

 

CONDUCT & RESPONSIBILITY CODE

 

FOLLOW THE CODE TO ENSURE THAT ALL RIDERS HAVE A FUN AND SAFE EXPERIENCE.

 

WE RESERVE THE RIGHT TO REMOVE OR BAN RIDERS FROM THE PARK FOR BREACHES OF THE CONDUCT & RESPONSIBILITY CODE.

 

AVOID RIDING ALONE IF POSSIBLE. IT’S SAFER AND MORE FUN TO RIDE WITH YOUR BUDDIES.

 

STAY IN CONTROL AT ALL TIMES. IT IS YOUR RESPONSIBILITY TO AVOID CRASHING INTO OTHER RIDERS AND OBJECTS AROUND YOU!

 

BE RESPECTFUL AND AWARE OF OTHER RIDERS VARYING SKILL LEVELS.

 

DO NOT STOP ON THE TRAILS. PULL OFF THE TRAIL IN A SAFE PLACE IF YOU NEED TO STOP FOR ANY REASON.

 

RESPECT THE VARYING DIFFICULTY OF THE TRAILS. BLACK TRAILS ARE FOR ADVANCED RIDERS ONLY. BEGIN ON THE EASIER TRAILS AND DO NOT RIDE TRAILS THAT ARE BEYOND YOUR CURRENT LEVEL OF ABILITY.

 

EVEN IF YOU HAVE RIDDEN A TRAIL BEFORE, BE CAREFUL! WE MAKE ONGOING CHANGES AND IMPROVEMENTS TO THE TRAILS AND FEATURES, SO THEY MAY HAVE CHANGED SINCE YOUR LAST VISIT.

 

TRAIL CONDITIONS CHANGE WITH THE SEASONS AND THE WEATHER; MOUNTAIN BIKING IS AN ALL-WEATHER SPORT BUT RESPECT THE ADDED CHALLENGE AND RISK THAT RAIN, ICE, MUD, DUST AND WIND CAN POSE.

 

ALWAYS CARRY A MOBILE PHONE WITH AN ICE (IN CASE OF EMERGENCY) NUMBER.

 

IF A RIDER IS HURT, DO NOT MOVE THEM, NOTIFY THE PHOENIX BIKE PARK STAFF IMMEDIATELY OR CALL 999 IN AN EMERGENCY.

 

KEEP OFF CLOSED TRAILS AND OBEY ALL SIGNS AND WARNINGS.

 

STAY ON MARKED TRAILS ONLY. DO NOT CUT SWITCHBACKS, OR MODIFY TRAILS.

 

ONLY RIDE THE TRAILS DURING OPENING HOURS. IT IS AN OFFENCE TO USE THE TRAILS WHEN THE PARK IS CLOSED.

 

DO NOT RIDE AT PHOENIX BIKE PARK IF YOUR ABILITY IS IMPAIRED THROUGH THE USE OF DRUGS OR ALCOHOL.

 

BE FRIENDLY, COURTEOUS AND RESPECTFUL TO YOUR FELLOW RIDERS, POOR CONDUCT WILL NOT BE TOLERATED.

 

RIDERS 16 YEARS OF AGE AND UNDER MUST BE ACCOMPANIED BY A LEGAL GUARDIAN (OVER 18) AT ALL TIMES.

 

ALL RIDERS MUST DISPLAY A VALID BAND ON THEIR HANDLEBAR AT ALL TIMES. EXPIRED BANDS MUST BE REMOVED FROM HANDLEBARS.

 

PLEASE HELP US MAINTAIN THE BIKE PARK. IF YOU SEE A PROBLEM ON THE TRAILS REPORT IT TO US.

 

KNOW YOUR LIMITS!

 

CANCELLATION POLICY 

ADVANCE BOOKINGS WILL BE CHARGED AT THE TIME YOU MAKE THE BOOKING. YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR BOOKING, PLEASE BRING THIS WITH YOU ON THE DAY. PLEASE CHECK IN AT THE SHOP UPON ARRIVAL. 

 

IF WE HAVE TO CANCEL OR CHANGE YOUR BOOKING

 

OCCASIONALLY, WE MAY BE REQUIRED TO CANCEL A SESSION FOR OPERATIONAL OR SAFETY REASONS (SNOW, ICE, FALLEN TREES, HIGH WINDS ETC). IF THIS SITUATION ARISES WE WILL BE AUTOMATICALLY REFUNDED. IF YOU SUSPECT THAT YOUR SESSION MAY BE CANCELLED BEFORE WE HAVE BEEN IN TOUCH, PLEASE GIVE US A CALL AND WE CAN ADVISE.

 

PHOENIX CYCLEWORKS WILL TAKE NO FINANCIAL RESPONSIBILITY FOR ANY OTHER COSTS INCURRED FOR THESE CANCELLATIONS (FOR EXAMPLE TRAVEL OR ACCOMMODATION COSTS). IT IS IMPORTANT THAT THE CONTACT NUMBER AND EMAIL ADDRESS LEFT WHEN BOOKING ARE CORRECT SO WE ARE ABLE TO GET HOLD OF YOU SHOULD WE NEED TO CANCEL. PLEASE CHECK OUR WEBSITE FOR ANY CANCELLATION NOTICES BEFORE YOU SET OFF.

 

PLEASE NOTE, RAIN DOES NOT AFFECT OUR SERVICE AND WE WILL NOT CANCEL SESSIONS FOR THIS REASON.

 

AT TIMES IF THERE IS NO ONE BOOKED FOR RIDING OR TRAINING, PHOENIX CYCLEWORKS RESERVE THE RIGHT TO CLOSE.

 

IF YOU HAVE TO CANCEL OR CHANGE YOUR BOOKING

 

PLEASE MAKE SURE AND DOUBLE CHECK YOU BOOKING IS CORRECT BEFORE YOU CHECKOUT AS WE DO NOT OFFER REFUNDS OR RESCHEDULE BOOKINGS 

 

ADVERSE WEATHER

 

IN THE EVENT OF EXTREME WEATHER WE MAY BE FORCED TO CLOSE THE PARK FOR SAFETY REASONS.  IT IS IMPORTANT YOU PROVIDE A VALID MOBILE PHONE NUMBER AT THE TIME OF BOOKING AS WE WILL USE THIS TO CONTACT YOU AS SOON AS POSSIBLE IF WE HAVE TO CLOSE THE PARK.